Security Our online ticketing service uses https technology, which encrypts all the information information that passes between your devices and the website. Our SSL certificates ensure that the pages you visit come from our site and thus prevent fraud.
The final purchase order price includes the face-value of the ticket(s), relevant pre-sale tax
and order fee as well as applicable VAT. Besides VAT and said costs, no further costs will be
added. The final ticket price is due upon placing the order. The offered payment methods may
vary, the main methods being MasterCard/Visa as well as Digicash.
The amount of tickets per order may be limited in order to limit secondary ticketing and ticket scalping/touting. The maximum amount of tickets that can be purchased per order is indicated during the purchase process. If one client exceeds this limit with more than one order, www.opderschmelz.lu may cancel the orders and the relevant tickets will not grant access to the venue. These measures are implemented in order to counter ticketing touts.
TICKET DELIVERY & SCANNING Once the payment has been duly received, the order is confirmed and a confirmation email is sent to the address provided during the order process. It may take up to 1 hour for this email to be generated. Please get in touch via firstname.lastname@example.org in case you should not have received your tickets 48hours ahead of the show. If you wish to do so or require any further info, please provide all relevant information including the order ID, email address and full name.
The confirmation email contains a download link allowing you to download a PDF document containing your tickets. Reading and printing requires the latest version of the Adobe reader (latest download available here : https://get.adobe.com/fr/reader/). Each page of this document is one ticket. Each ticket contains a QR code which allows one entry per scan. Tickets may be printed (in B&W or color) but can also be presented and scanned on your smart phone (in B&W or color).
Re-admissions are not allowed and security personnel is entitled to search ticketholders and their belongings.
UNAUTHORIZED RESALE & STOLEN TICKETS Each ticket contains a QR code which allows one entry to the first ticket to be presented to the scanner. We strongly advise not to post your ticket on social media or any publicly accessible webpage.
You agree not to sell, reproduce, alter or counterfeit the ticket for any reason. Unauthorized duplicated, counterfeited, sold, resold, or copied tickets may be cancelled without compensation. We reserve the right to deny any of the privileges attached to the purchase of the tickets to anyone that we determine is or has been in violations with the present terms and policies.
The ticket is a revocable license and admission may be refused upon refunding the face value of the ticket. Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Tickets purchased from unauthorized sources or ticket touts may be lost, stolen or counterfeit, and if so are void. www.opderschmelz.lu will prosecute any ticket counterfeiters.
A ticket cannot be replaced if lost, stolen or destroyed, and is valid only for the event for which it is issued. A ticket is not redeemable for cash.
The name of the Lead Booker will be printed on all tickets. The name cannot be changed once the booking has been made. Where more than one ticket has been purchased, each guest in the party may be required to arrive with the Lead Booker at the venue on the night of the show. Failure to do so will result in the guests being turned away. The Lead Booker will need to enter the venue at the same time as their guests. The Lead Booker may be required to provide a valid form of photo ID (original format, no photocopies) matching the Lead Booker name on the tickets if requested to do so. Failure to provide this could result in refusal of admission to the concert.
Any public promotional use of the ticket(s) (such as, but not limited to, ticket competitions on socials, press or any other other media) are strictly forbidden and may result in the cancellation of the said tickets. Any promotional use of the tickets where brands are associated to the concert or show require prior consent of the promoter.
CHANGE OF VENUE For organisation purposes, the venue of an event may be changed at the request of the Promoter or at the request of any party which may be involved in the organization of said event. The change of venue may not give right to a refund with respect to the bought tickets or to any expenses such as, amongst others, travel expenses incurred by the client in order to attend the show.
CANCELLATIONS AND REFUNDS Bought tickets cannot be exchanged or refunded on simple request. Stolen, destroyed or lost tickets are not refunded. Please keep your tickets in a safe place. Tickets containing a bar code or QR code are not to be published on the www, social webpages or any other public places.
The event date, time and venue are subject to change without notice. Date, billing or venue changes are not a valid reason for a refund. Ticketholders are requested to inform themselves before commencement of travel if a show is going ahead as planned. The website www.opderschmelz.lu as well as our social media is being updated regularly in this regard.
www.opderschmelz.lu will refund tickets ONLY if an event is cancelled in its entirety. The promoter will take the final decision whether the show is cancelled and the tickets refunded.
Refunds for rescheduled events will be provided only with promoter’s approval and upon request. Refunds may only be possible if requested prior to the new date of the rescheduled event. Any expenses such as travel expenses incurred by the client in order to attend the show will not be reimbursed.